Frequently Asked Questions
USING AN ELECTRIC SCOOTER 🛴
How do you ride an Electric Scooter?
First you must make sure your Electric Scooter is charged and switched on. Place both hands on the handlebars whilst placing one foot firmly on the base. With your other foot kick off once or twice and then press the throttle. The electric motor will engage, and you will feel yourself quickly gaining speed.
How do you stop when riding an Electric Scooter?
Different Electric Scooters have different braking methods. The majority of our Electric Scooters come with mechanical or electric brakes which you control via a lever on the handlebars. Some Electric Scooters in our range also have a manual foot brake which is engaged by pressing your foot on the rear fender similar to manual kick Scooters.
Another way of slowing down is to release the throttle. This stops the flow of power to the wheels and allows you to stop in a more controlled manner. This method also saves on brake wear and tear.
How old do you need to be to ride an adult Electric Scooter?
Although there is no specific legislation on how old you must be to ride an Electric Scooter just yet, here at My Scoot we believe all riders should be 18 and over. As you are unable to adjust the height of the handlebars we do not recommended that Electric Scooters are used by children.
Do I need to wear a helmet when riding an Electric Scooter?
Do I need a license to ride an Electric Scooter?
Electric Scooters are illegal in the UK despite being legal in the US and in many countries in the EU. Due to the lack of legislation, our current laws mean Electric Scooters are treated as vehicles that require insurance and an MOT whilst the rider must have a full license.
Can you fall off an Electric Scooter?
Yes, you can, so be careful when taking that first ride and make sure you are wearing the right protective gear.
Is the charger and plug included and is it compatible with UK plugs?
All of our Electric Scooters come with their own UK compliant charger pack and plug.
How long does an Electric Scooter take to charge?
Individual Electric Scooter charging times will vary. Most can get to about 70% in a few hours but generally speaking they can take between 4 to 8 hours to be fully charged. We list each Electric Scooters charge time on the product page but you can also consult the relevant user guide for more information.
How far can you travel on a single charge?
This tends to vary but generally speaking and dependent on the model of electric scooter, you will get anywhere from 12 to 25 miles. Some Electric Scooters come with an eco mode which reduces your top speed thus conserving the battery. Results may also vary depending on different weight loads, temperature, wind speed and operating habits.
What type of battery does an Electric Scooter have?
The battery type varies depending on the model but the most common battery type is Lithium ion batteries. Check out our blog on the types of Electric Scooter batteries and how to look after them if you require more information.
What is the life span of an Electric Scooter battery?
A battery life span is measured in charging cycles which indicates the number of times it can go from 100% to 0% and back up to 100%. Most batteries have a lifespan of about 1000 cycles so if you use your Electric Scooter every day we suggest you charge it after every use and try and keep it above 70% to 80%. Check out our Electric Scooter batteries for more information.
Should I first fully discharge the battery of the Electric Scooter before charging it again?
No, you should not. Avoid depleting your Electric Scooter battery before charging it again. Always make sure it is a minimum 30 % charged but ideally keep it above 70% to 80% if you can. If you charge your Electric Scooter' battery regularly and do not leave it discharged for a long time, it will help you a lot to prolong its life.
You can find more tips on how to take care of your Electric Scooter batteries for more information.
How often should I charge the battery of my Electric Scooter?
We recommend that you charge the battery of your Electric Scooter to at least 70% after each use. Avoid totally depleting your Electric Scooter’s battery to a zero charge before charging. If you had a long ride, give it about 30 minutes to cool down and then charge it. When you store your Electric Scooter for a long period, make sure the battery is at least 40-50 % charged. It is advisable to charge your Electric Scooter minimum once every month. Leaving your Electric Scooter for about 3 months without charge will cause battery damage.
How do I know when the battery is fully charged?
There is a light indicator on the charger of your Electric Scooter. When the battery is fully charged the light turns green. You can also check the level of the battery charge on the battery charge indicator on the LCD display.
Can you unplug your Electric Scooter from charging if it is not fully charged yet?
Yes, you can but an uninterrupted charge up to 100% capacity is recommended at least every third charging cycle.
What’s with all the watts and what does it mean when it relates to the Electric motor?
The power of the electric motor is measured in Watts (W) and determines its acceleration and ability to go uphill and handle heavier riders. Generally speaking the more watts your Electric Scooter motor has, the greater the Electric Scooters ability to get you up that hill quicker.
What is the max weight a rider can be for an Electric Scooters?
What is the max speed an Electric Scooter?
Like range, the max speed varies by model and other factors such as battery charge, terrain and weight of the rider. Our EGRET Electric Scooters have a top speed of 18 mph whilst the Xiaomi 365 Pro has a top speed of 15 mph.
What language is the user manual in?
All of our Electric Scooters come with English user manuals. To help you make a better informed decision on your perfect Electric Scooter you can down load the user manual for each Electric Scooters here.
Can you use an Electric Scooter in the rain?
We strongly recommend that you do not use your Electric Scooter in the rain. However, we all know how changeable the British weather is, so if you do get caught in the rain, don’t worry. Try and avoid puddles and once you have completed your journey make sure you wipe the Electric Scooters down.
Can you ride an Electric Scooter on a dirt or gravel road?
The current range of Electric Scooters at My Scoot are not designed for Off-Road use but we are aware of some Electric Scooter models with rugged tyres that are. Sign up to your newsletter to ensure you get the latest information on our every increasing range.
Can you use Electric Scooter manually, like a push scooter?
We recommend that you do not use your Electric Scooter manually like a push scooter unless you really have to. If you find yourself caught short with no more charge, it is ok to and it’s also ok to walk with your Electric Scooter provided you keep it powered off. The last thing you want is for the Electric Scooter to take off accidentally.
Are Electric Scooters waterproof?
Electric Scooters are rated IP54 resistant which means they are protected from water spray. If you do get your Electric Scooter wet, ensure you wipe it down thoroughly or give it a clean with our Electric Scooter cleaners.
Can you use you Electric Scooter in the snow?
Electric Scooter tyres are not designed for use in the snow. Please avoid riding them on slippery roads in dangerous or freezing conditions. If it’s snowing, put your Electric Scooter in doors and go build a snow man ⛄
What are the recommended operating temperatures for an Electric Scooter?
The Operating temperature range of many Electric Scooters is between -5 degrees C to + 40 degrees. In the unlikely we event we get those extremes in the UK, we recommend you stay in doors to save yourself from freezing or melting!
Can Electric Scooters go up hill?
Yes, they can and with ease. Again, results may vary based on different weight loads but some of our Electric Scooters were able to handle climbing angle of about 14% (8 degrees).
Is there an Android/iOS app? If so, what does it do?
Some of the newer models like the Xiaomi and Xiaomi Pro come with a downloadable app. This turns your smartphone into your dashboard via Bluetooth and allows you to view current speed, remaining power, and other real-time riding statistics.
How much can you save by riding an Electric Scooter?
Although these are by no means official stats verified by bean counters with calculators, here at the My Scoot offices we have done away with rail cards and petrol cars. Of course, we still use our cars for the weekly shop but the daily commute is now car free, environmentally friendly and money saving.
Imagine what you can do with all those savings in years ahead!
How sustainable is an Electric Scooter in terms of CO2 emissions?
On average, Electric Scooter riding produces only about 2% the CO2 per mile of driving a car. This is obtained by figuring that riding an Electric Scooter 20 miles uses about one KWH. Even if your power comes from a coal plant, the dirtiest source in terms of CO2 emissions, one KWH of electricity generated produces about one pound of CO2.
A small petrol car using produces about this amount of CO2 every mile it drives. Therefore, an Electric Scooter produces only 5% of the CO2 of a car. And, if your power comes from wind, solar, or some other renewable source (not natural gas), your Electric Scooter produces no CO2 at all.
How can I verify that my Electric Scooter is the right model for me with the technical characteristics I need?
When will you get the Xiaomi Pro Electric Scooters?
Our first batch sold our really fast. We are currently awaiting the arrival of another batch. Sign up to our newsletter to stay informed of their arrival. You don’t want to miss them again.
How can I pay?
We accept Debit or Credit card payments from the following providers Visa, MasterCard, Amex, Maestro. We also accept PayPal, Google Pay, Apple Pay and are now taking Klarna payments.
Please note that we can only accept UK registered cards online.
Do you offer Finance or Credit?
My card was declined!
The first port of call is to contact your bank and find out what's going on. If they can't find any issues, contact us and let us know and we'll see if we can help.
Do you have prices of your products in different currencies?
Currently our products are only priced in Pounds Sterling (GBP).
What security do you provide online?
We take your online security very seriously and have a number of measures in place to protect you:
- Verified by Visa
- 3D Secure
- We'll ask for the security number on the back of your card when making a payment
- Data encryption via HTTPS
- If paying by PayPal, Apple or Google we ask that you sign into your account before your payment is authorised. This adds an additional level of security.
Can I have a Discount?
If the Discount is via an official My Scoot discount code, sure you can.
Where do you deliver to?
We deliver to mainland England, Scotland and Wales.
Are there any places you do not deliver to?
We do not deliver to Ireland or any other over seas country. We are a UK based company and at present only retail Electric Scooters to customers living in the UK.
Where are you based and where is my Electric Scooter shipped from?
We are a UK based company based in Windsor, Berkshire, for more details view out Contacts Us page. All Electric Scooters and accessories are shipped from our secure unit via courier.
How long does it take to deliver?
We offer a range of delivery options provided your delivery address is within the UK.
- Orders over £100 will be delivered free via Royal Mail tracked 24 which is next working day, provided that the order was placed before 12pm.
- Orders between £40 and £99.99 will be delivered free via Royal Mail tracked 48 which is within 2 working days, provided that the order was placed before 12pm.
For orders less that less than £40, delivery is charged at
- £8.99 via Royal Mail tracked 24 – Next working day delivery
- £5.99 via Royal Mail tracked 48 – 2 working day delivery
- We also offer a Saturday delivery for £15 provided you place your order on Friday before 12pm.
Do you deliver Electric Scooters to Europe?
No, we are unable to ship Electric Scooters overseas to other European countries.
Do you deliver Electric Scooters to the US?
No, we are unable to ship Electric Scooters overseas to the US.
What if I’m not in?
All Electric Scooters are sent via courier and will require someone to sign for the delivery. We will not leave any packages in any other location. If you know you will not be in to sign for the delivery, please contact the courier using the tracking code provided to arrange an alternative delivery time. If you are unable to do this, please contact us on email@example.com and we will assist.
Will you try and deliver again if I miss a delivery?
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.
The electric scooter will be returned to My Scoot if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.
I entered an incorrect delivery address when I placed my order?
If you made a mistake with your order, provided your package has not been despatched, contact us immediately on firstname.lastname@example.org and we can update the delivery details.
If your package has already been despatched, we will still try and assist by contacting the courier. If, however the package was delivered, we cannot be held responsible and you will have to make attempts to retrieve your package yourself.
FAULTS & REPAIRS 🔧
What if my Electric Scooter stops working?
In the unfortunate event that your Electric Scooter develops some kind of fault, send us an email at email@example.com. In the first instance we might be able to get it back up and running by following a few simple steps.
Do you repair Electric Scooters?
If your Electric Scooters has a fault that is not covered by your warranty, unfortunately at the moment we do not have a store where we can repair your Electric Scooter.
We do work with an Electric Scooter repair shop based in Central London. Send us an email at firstname.lastname@example.org and we will help you out.
How do you fix a punctured tyre?
Can I change the air tyres of my Electric Scooter to solid tyres?
We do not recommend that you change the tyres on your Electric Scooter to anything other than the manufactures original type. Air filled tyres give you a smoother more comfortable ride whereas solid rubber tyres have less risk of becoming flat but your ride is much more bumpy.
How can I avoid having a flat tyre?
Pinch punctures caused by poor riding habits and lack of tyre care are more to blame than penetration punctures by sharp objects.
There are three important things you can do to avoid tyre punctures.
- Inspect your tyres regularly for any physical damage and always have it well-inflated at the level prescribed
- Ride sensibly, slowing down before any obstacle and avoiding big obstacles and water in general
- Avoid hoping on an off the kerbs with your Electric Scooter
RETURNS & REFUNDS 💸
What is your Refunds & Returns Policy?
You can find our Refunds & Returns policy here. Provided the items are unused and in their original packaging you are entitled to return the products. Please notify us within 14 days of receipt if you have changed your mind.
I’ve just ordered something but have changed my mind?
We all change our mind once we’ve clicked that make payment button and then we get second thoughts. Whatever the reason, if you change your mind after successfully placing an order, email us on email@example.com and we will cancel your order.
If you got cold feet about your scooter order, have a live chat with us and hopefully we can address any concerns.
I received my order, but I’ve changed my mind now?
Not a problem. You have 14 days from receipt of your goods to let us know you no longer want the products. You have a further 14 days to send them back to us using our easy returns process.
Just go to https://myscoot.myreturnscenter.com/ and enter your order number and email address. We will send you an authorisation code for you to send it back to us via your nearest post office.
In the meantime ensure the products are in their original packaging (unused) and don’t forget to ask for a proof of posting.
It’s difficult for me to send the products back, can you help?
If you are unable to arrange for the products to be sent back to us, we can arrange for courier to pick them up. This costs £20. If you require this service, please contact us on firstname.lastname@example.org.
How will I get my refund?
We issue all refunds back to the original payment method. Once issued, the payment could take up to 5 days to reach your account.
What is the warranty?
Our products are covered by the manufactures warranty. This warranty can vary in length and cover. If your scooter has a fault please contact us on email@example.com and dependent on the manufacture, we will assist in providing the necessary contact details.
What if my fault is not covered by the warranty?
Although we do not repair electric scooters yet, we do work closely with a partner that does. If you contact us on firstname.lastname@example.org we will try and help you out.
I have modified my Electric Scooter is my warranty still valid?
If you have modified your Electric Scooter in any way such as changed the firmware or used unofficial parts for repairs or enhancements, this will invalidate your warranty.
What does the warranty cover?
The warranty covers all parts of the scooter including the electronics and battery, if the defect is technical. The warranty doesn’t cover external damage such as broken parts and punctures.
Visit our Contact us page to get in touch.