Need a Hand?

Warranty support varies depending on the product & brand, so we've described the general process below in 3 easy steps to help illustrate the flow:

1) D.I.Y.

If your item(s) develop a fault through normal day-to-day use, after the initial 30 days period, please refer to your user manual provided to try and diagnose and fix the fault yourself. 

2) Contact Manufacturer

If you are unable to fix the fault yourself, please contact the manufacturer (see the section below to get the right contact information) to find out how to submit a claim against your manufacturer's warranty in the event that you cannot fix the problem yourself.

3) Speak to My Scoot

If you're still stuck, get in touch with us and we can help instruct repairs at one of our partner repair facilities*, Don't forget to have your order information to hand so we can help you faster.

Warranty Terms and Conditions

Each manufactures Warranty is subject to specific Terms and Conditions.  In most cases you must ensure:

  • You must be the original purchaser who bought the product
  • Proof of purchase will be required
  • Date of your invoice is within the Warranty term
  • No unauthorised repairs or attempts to repair have been carried out
  • The Warranty excludes issues caused by wear and tear, neglect, accidents or scooter misuse

Manufacturer Warranty Details

Your Warranty may be void if your scooter is ridden in the rain, has any water ingress or if it has been ridden by a rider over the recommended weight of the scooters max load.  Improper use of the scooter may also void your warranty.

About warranty:

Warranty Period: 1 year from date of purchase / 6 month warranty on the battery.

The warranty is backed by the manufacturer, however the work is done by a partner based in the UK called Modus Brands.

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 100 kg (15.5 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

Visit our Contact Us page and report the issue to us through the support channel of choice. Remember to provide a detailed description and photographs of any issues experienced. Save time by supplying your order number, full name, and billing address in any communications.

About warranty:

Warranty Period: 2 years from date of purchase.

The warranty is backed by the manufacturer,Walberg Urban Electrics GMBH and all work is carried out by them.

If you are experiencing issues with your electric scooter please consult the Walberg FAQ page.

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 100 kg (15.5 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

In the first instance customers should contact Walberg Urban Electrics to raise a Service Request Form and include a description of the issue, the scooters make, model and Serial Number, and Invoice as proof of purchase along with any images or videos highlighting the issue.

Phone - +494032027080

Address - Walberg Urban Electrics GMBH, Alter Wandrahm 6, 20457 Hamburg, Germany

About warranty:

Warranty Period: 1 year from date of purchase.

The warranty is backed by the manufacturer, electricQ Active, however the work is done by a partner based in the UK called Buy It Direct Group Ltd.

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 120 kg (18.8 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

Visit our Contact Us page and report the issue to us through the support channel of choice. Remember to provide a detailed description and photographs of any issues experienced. Save time by supplying your order number, full name, and billing address in any communications.

About warranty:

Warranty Period: 1 year from date of purchase

The warranty is backed by the manufacturer, Inokim UK and all work is done by them in the UK.

Warranty Statement: https://inokim.uk/warranty/

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 100 kg (15.5 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

In the first instance customers should contact Inokim UK and include a description of the issue, the scooters make, model and Serial Number, and Invoice as proof of purchase along with any images or videos highlighting the issue.

Phone - 03334041111

Address - INOKIM UK, Unit 9, Lady bee Enterprise Centre, Southwick, Brighton, UK

About warranty:

Warranty Period: 1 year from date of purchase.

The warranty is backed by the manufacturer, Segway, however the work is done by a partner based in the UK called Sertec Ltd.

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 100 kg (15.5 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

In the first instance customers should contact Sertec Ltd and include a description of the issue, the scooters make, model and Serial Number, and Invoice as proof of purchase along with any images or videos highlighting the issue.

Phone - 02031921421

Address - Sertec Group Ltd, Wincaster House, Highway Point, Gorsey Lane, Birmingham. B46 1JU

About warranty:

Warranty Period: 2 years from date of purchase.

The warranty is backed by the manufacturer,Walberg Urban Electrics GMBH and all work is carried out by them.

If you are experiencing issues with your electric scooter please consult the WalbergFAQ page

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 100 kg (15.5 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

In the first instance customers should contact Walberg Urban Electrics to raise a Service Request Form and include a description of the issue, the scooters make, model and Serial Number, and Invoice as proof of purchase along with any images or videos highlighting the issue.

Phone - +494032027080

Address - Walberg Urban Electrics GMBH, Alter Wandrahm 6, 20457 Hamburg, Germany

About warranty:

Warranty Period: 2 years from date of purchase.

The warranty is backed by the manufacturer, Unagi and all work is carried out by them.

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 125 kg (19.6 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

In the first instance customers should contact Unagi to raise a Service Request Form and include a description of the issue, the scooters make, model and Serial Number, and Invoice as proof of purchase along with any images or videos highlighting the issue.

About warranty:

Warranty Period: 2 years from date of purchase.

The warranty is backed by the manufacturer, Xiaomi, however the work is done by a partner based in the UK called Buy It Direct Group Ltd.

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 100 kg (15.5 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

Visit our Contact Us page and report the issue to us through the support channel of choice. Remember to provide a detailed description and photographs of any issues experienced. Save time by supplying your order number, full name, and billing address in any communications.

About warranty:

Warranty Period: 1 year from date of purchase.

The warranty is backed by the manufacturer, Zukboard however all work is carried out by My Scoot in the UK.

Warranty is void if:

The scooter has been ridden in the rain or has any water ingress.

Rider weight exceeded recommended maximum load of 120 kg (18.8 st).

The scooter has been misused or not maintained properly e.g. parts are missing.

The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.

How to claim:

Visit our Contact Us page and report the issue to us through the support channel of choice. Remember to provide a detailed description and photographs of any issues experienced. Save time by supplying your order number, full name, and billing address in any communications.

Water Damage and IPXX Scooter Ratings

Not all scooters come with an official IP (Ingress Protection) rating.  The IP rating is a system that is used to evaluate how resistant products are to environmental conditions.  The first X represents solid (dust/particle) resistance and the second X represents liquid resistance (water).

The information below gives a guidance as to the level of water protection you have for your scooter based on its official IP rating.

  • IPX0 – No protection
  • IPX1 – Protects from dripping water
  • IPX2 – Protects from vertically dripping water
  • IPX3 – Protects from sprays up to 60°
  • IPX4 – Protects from light splashing water, no matter the direction<
  • IPX5 – Protects from water jets in any direction
  • IPX6 – Protects from powerful water jets
  • IPX7 – Protects in water up to 3 feet (1 meter)
  • IPX8 – Protects when immersed in water over 3 feet

Please note that we recommend that you unless specifically stated in the instructions, the scooter should not be ridden in the rain.

Additional Terms

Please note that, we cannot accept returns:

  • without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a new box at a cost of £25).
  • if the electric scooter has been damaged through misuse or shows signs of being tampered, customised, or altered in any way.
  • is in any condition that we deem renders the item unsaleable.

Returns are subject to our Terms of Service. Please refer to our Refunds & Returns section for information about our returns process.

* We can only offer repairs on select models of scooters. Please get in touch for further information