Carry Bag with Shoulder Strap for carrying the EGRET-TEN V3 and EGRET-EIGHT V2 electric scooter.
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You are in safe hands
Warranty Period: 2 years from date of purchase.
Warranty Provider: The warranty is backed by the manufacturer, Walberg Urban Electrics GMBH and all work is carried out by them.
Warranty Statement: https://urban-electrics.com/uk/Information/FAQ/Technical-support-repairs/
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Warranty is void if:
The scooter has been ridden in the rain or has any water ingress.
Rider weight exceeds recommended maximum load of .
The scooter has been misused or not maintained properly e.g. parts are missing.
The scooter has been repaired or modified by anyone other than the My Scoot authorised partner.
How to claim
In the first instance customers should contact Walberg Urban Electrics to raise a Service Request Form and include a description of the issue, the scooters make, model and Serial Number, and Invoice as proof of purchase along with any images or videos highlighting the issue.
Walberg Urban Electrics Contact Details
Phone - +494032027080
Email - service@urban-electrics.com
Address – Walberg Urban Electrics GMBH, Alter Wandrahm 6, 20457 Hamburg, Germany
- If further assistance is required contact us through the support channel of choice and we will offer you support through the warranty process.